A Spectacular Call Center Experience – Technology Applied The Right Way
Things you need to know: maturity models, multichannel communications, omnichannel call center experience and unified data view of your customer’s order status.
eCommerce
The Technology Hype Cycle: As Example, Look What Happened With E-Commerce
You need to know about technology Hype Cycles.. Being not aware of where a given technology is in its Hype Cycle risks both failure and missed opportunities.
Want To Integrate Data For Better Business Visibility? Here’s How To Do It
Get a unified view of your data. Here are the 7 steps to integrate data for business visibility. Different methods that you can use explained.
Offshore Vs Nearshore Outsourcing: 11 Practical Decision Factors That Will Help You Make The Best Decision
Will nearshore outsourcing options be able to shorten your supply chain, save money on back office services, or increase your programming staff?
Can An AI Content Generator Empower Your Business Content?
Are AI content generators going to be a competitive advantage for your business, a liability, or a passing fad What are the Pros and Cons of an AI content generator?
Augmented Reality Technology: Is Your Business Missing Out?
Is augmented reality technology just more marketing hype? This article explains: What is it? What does it do? How are different industries using AR?